India’s buses move millions of people every day, but a rider’s experience begins long before they board. Finding the right route, locating a bus stop, knowing arrival times and fares, understanding schemes, and accessing help when things go wrong all shape their journey. The Reaching Your Riders – Investigated report examines how effectively transit agencies communicate with passengers and how riders experience these communications in their everyday journeys. Presented in two parts, the report explores the state of public transport communication in India, highlighting how better, clearer and more accessible information can help make bus journeys easier and more reliable. Read the report here-
