Providing easy-to-use customer information is a critical component of efforts to increase the use of public transport in any city. A robust information portal which will expand users access to information with a website, call centre and improved signage will deliver customised multimodal trip planning information via SMS, website, and over the phone. These services will also disseminate basic system information including routes, timings, and fares. These systems will rely on an up-to-date central database with information from all transport providers in the city.

This Terms of Reference has been prepared to invite interested parties to design, implement, and operate a comprehensive user information system for a public transport system.

Download the pdf version here.

High quality city bus services are the backbone of urban transport systems. This request for proposals (RFP) for city bus operations is based on a gross cost contracting model, in which the service provider procures, operates, and maintains the buses. The implementing agency provides compensation per kilometre operated. To maintain high quality standards, the implementing agency should monitor the system on a regular basis. Payments are subject to penalties based on any observed shortcomings in the quality of service.

The RFP has been prepared with an intention to invite prospective bidders and to assist them in making their decision of whether or not to submit a proposal. The RFP should be customised per the size of the fleet to be procured, the number of kilometres to be operated, and the types of buses required (e.g., mini-, midi- or regular sized buses).

Download the PDF version

High quality city bus services are the backbone of urban transport systems. This request for expressions of interest (EOI) for city bus operations is based on a gross cost contracting model, in which the service provider procures, operates, and maintains the buses. The implementing agency provides compensation per kilometre operated. To maintain high quality standards, the implementing agency should monitor the system on a regular basis. Payments are subject to penalties based on any observed shortcomings in the quality of service.

The EOI has been prepared with an intention to identify the types of buses that are available in the market, allowing the implementing agency to hone the bus specifications in the subsequent request for proposals (RFP). The EOI should be customised per the size of the fleet to be procured and the types of buses required (e.g., mini-, midi- or regular sized buses).

Download the PDF version